Social networking sites (SNS) have become commonplace in our lives, and, for many daily activities, the pharmaceutical industry, too, is tapping into this new media. Within the consumer industry, social media is now a key component of sales and marketing strategies. The pharmaceutical industry, however, has a number of barriers that other industries do not, such as government compliance and regulation.
In a recent Harvard Business Review article (Miller & Christakis, 2011), the authors explained that tapping into the “right” key opinion leaders (KOLs) has long been the sales and marketing strategy for pharmaceutical companies. They also state that social networks play a key role in doctors’ prescribing choices:
Even after a drug has been proven effective, doctors tend to be slow to recommend it, and often wait until other doctors they trust start doing so. Studies have shown that physicians were much more likely to prescribe the diabetes medication Januvia if they had Januvia adopters in their networks—an effect that extended to three degrees of separation (a colleague’s colleague). Social connections can also work the other way, turning physicians away from certain drugs. Sales of Pfizer’s cholesterol drug Lipitor declined precipitously when a generic version came on the market: interconnected doctors switched their prescriptions almost simultaneously, like a flock of birds changing directions. (Miller & Christakis, 2011, para. 4)
One consultant from IMS Japan certainly supports the research from Miller and Christakis, by stating that “the reason why SNS is very effective in the pharmaceutical and medical markets is, for example, because medical environment is highly specialized and closed, key opinion leaders’ voices tend to gain recognition in that closed circle.”
A product manager for Januvia Japan described his experience as follows:
It is probably true that physician-to-physician communication helps the drug to be used widely so quickly. The communication has been done through word of mouth, presentation, publication and the Internet. However, it is not only physician-to-physician but also patient-to-physician communication which had great influence. Also after the launch of Januvia, there was a lot of media coverage on the new diabetes drug.
However, some people within the pharmaceutical community do have concerns. At the Eye for Pharma Conference in Tokyo a couple of years ago, the market research company Creation Healthcare already reported that “the changing landscape seems to have raised concerns about doctors’ reputation due to the fact that their patients now have access to information they may not be aware of, or because of new behaviors that affect the doctors’ authority (such as post drug prescription research, ratings on websites, etc.).”
SNS will continue to play an important role in the pharmaceutical industry in Japan through educating and engaging the patient community, as it provides a different channel to educate and engage with the consumers.
Miller, L. G., & Christakis, N. A. (2011, September). Tapping the power of social networks. Harvard Business Review online. Retrieved from https://hbr.org/2011/09/tapping-the-power-of-social-networks
Written by Philip Carrigan, (Pharma, Medical Device Recruiter Japan). Connect with me on LinkedIn.
Morunda www.morunda.com should be your choice of recruiting partner in Japan and Asia Pacific. Why? Because we live and breathe the pharmaceutical industry in Asia and the Pacific—we’re specialists!
Morunda has completed over 400 managers to director-level placements since 2001.
A cultural understanding of what it takes to secure top talent.
Over one hundred thought leadership articles published.
We hold regular seminars for candidates and clients alike with industry experts.
We understand the market, not only today, but where it is heading in the next 12 to 18 months.
Through our extensive contacts with the best, brightest, and most well-prepared candidates in the market, combined with the ability to fully understand our clients’ needs, we can quickly provide the perfect solution to your requirements. Get in touch today by emailing email@example.com.